We will not issue any refund under the following circumstances.

  • Wrong shipping address or wrong shipping information
  • Customer failed to pick up undeliverable package in time
  • Customer can not be reached by destination country's border agency regarding tax information
  • Refused delivery or Multiple unsuccessful delivery attemptsย 
  • Shipment delivered with Proof of Delivery Document
  • Unreachable contact number
  • Receiver moved to a new address
  • Returned order without prior notice
  • Buyer returned washed or damaged items
  • Returned package not receivedย by us
  • Buyer failedย to take picture of defective item(s) within 7 days of receiptย