Shipping

For order processing time, please see from each product's description. Most orders have 5 business days handling time. To ensure the quality of our products. we can not guarantee the handling time will not exceed 5 days, but we do guarantee the overall shipping period will not be longer than we stated. 

-【US & CANADA order】 Free Shipping For All Bedding Sets or Free Shipping over US$50 ***Applies to partial products

- Standard Shipping: 10 ~ 12 Business days Exclude Handling Time 
*** Please expect delays in shipment due to some flights canceled during coronavirus (COVID-19) pandemic

- Expedited Shipping: 4 ~ 6 Business Days Exclude Handling Time
*** Currently unavailable due to coronavirus (COVID-19) pandemic

- 【US & CANADA order only】Expedited Shipping is Extra Charge of US $39.99
*** Currently unavailable due to coronavirus (COVID-19) pandemic

- 【Rest of the world】Expedited Shipping is Extra Charge of US $59.99
*** Currently unavailable due to coronavirus (COVID-19) pandemic


Returns

Our policy lasts 14 days. If 14 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange. (Return period has been extended to 28 days during COVID 19 Pandemic)


To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, journals or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 ~ 7 business days.

If you have received damaged or defective product, you may not need to return the product for refund, however we would need a picture of the defective product you have received for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us. 

Please note, if you as a buyer fail to read our product description and claim the product is not what you expected, we will still authorize your return request; however you will be responsible for the return shipping cost and the initial shipping cost we had paid for delivering this product. In other words, you will not receive full refund for this order. And you must return the product for a refund. 


No Refund Policy

We will not issue any refund under the following circumstances.

  • Wrong shipping address or wrong shipping information
  • Refused Delivery or Multiple unsuccessful delivery attempts 
  • Unreachable contact number 
  • Receiver moved to a new address
  • Returned order without prior notice 
  • Buyer returned washed or damaged items
  • Buyer failed to take picture of defective item(s) within 7 days of receipt 

 

Late or missing refunds (if applicable)

20% Late Shipment Refund may be applied after verification (excluding conditions like missed delivery attempt, inaccurate address information, receiver unreachable, refused delivery and packages left without signature) 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at info@peachybb.com. 


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@peachybb.com and send your item to: 18 Spring Garden Ave, Unit 1010, North York ON M2N 7M2, Canada. Please make sure to submit LESS THAN US $14 as the value of the goods, or Canada border will charge you custom and duties fees. Unpaid shipment or shipment with outstanding customs and duties fees will be refused by us. 

Return Shipping Instruction 

To return your product, you should mail your product to: 

Receiver name: Ruyan Hua 
 
Address: 23 Rameau Dr North York ON M2H 1T2 Canada 
 
Phone: +16478308068



To receive refund for your return order. You will be responsible for paying for your own shipping costs for returning your item. We will not disburse your return shipping cost in any situation. If you have received damaged or defective product, you may not need to return the product for refund, however we will need you to take a picture of the defective product you have received and send us for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you use non-tracking shipping service. 

Please make sure to submit LESS THAN $14 as the value of the goods, or Canada border will charge you custom and duties fees. 

Unpaid shipment will be refused, shipment with outstanding custom and duties fees will be refused as well. 

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