Frequently Asked Questions

Dear Customers,
Before you submit a message to us, we encourage you to read the following information for quick answers.

What is the measurement of the product I am interested in?

All the sizing information of our products can be found either in the product description or in the last product picture.

Do you ship to my country?

We ship to all the countries in the world except India, Russia, North Korea, all the South American countries, Kuwait, Philippines, Indonesia, Morocco and Ukraine due to shipping restrictions and customs complexities. We apologize for the inconvenience caused.

How long does it take for my order to arrive?

For each order, we have a processing time which is specified in the product description. And on top of that, the shipping period is different for each country, please check out and see the shipping  options for your address.

Why is my order cancelled?

We might cancel your order under the following circumstances

  • Unable to verify your payment
  • Insufficient Shipping Information
  • Item sold out or unavailable
  • Upon your request

We will always contact you before cancelling your order; if we receive no response from you within 5 business days, your order will be cancelled and refunded.

Can I cancel my order?

We start preparing orders to ship shortly after orders are placed. You will NOT be able to cancel your order 3 days after your order is placed. You may reurn the items for refund after you receive them; however you will need to pay for the return shipping cost yourself. Please note that if you refuse the package we ship to you, you will NOT receive any refund.

How can I track my order?

We will send you a shipment notification email with tracking number once we ship your order. Please click on the tracking number to see the latest shipment status.

Contact Form

Your Name:

Product Link:

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We reply to all order-related emails within 48 hours, please make sure the email address you provide is correct.
Please kindly send us your order number  if you are inquiring about an order placed with us.

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