For order processing time, please see from each product's description. Most orders have 5 business days processing time. To ensure the quality of our products, the processing time may be more than 5 business days, but we do guarantee the overall shipping period will not be longer than we stated.
- Worldwide Express Shipping: 10 ~ 14 Business days Exclude Handling Time
-【US & CANADA order】Express Shipping: 4 ~ 7 Business Days Exclude Handling Time
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 ~ 7 business days.
If you have received damaged or defective product, you may not need to return the product for refund, however we would need a picture of the defective product you have received for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us.
Please note, if you as a buyer fail to read our product description and claim the product is not what you expected, we will still authorize your return request; however you will be responsible for the return shipping cost and the initial shipping cost we had paid for delivering this product. In other words, you will not receive full refund for this order. And you must return the product for a refund.
No Refund Policy
We will not issue any refund under the following circumstances.
Late or missing refunds (if applicable)
20% Late Shipment Refund may be applied after verification (excluding conditions like missed delivery attempt, inaccurate address information, receiver unreachable, refused delivery and packages left without signature)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 18 Spring Garden Ave, Unit 1010, North York ON M2N 7M2, Canada. Please make sure to submit LESS THAN US $14 as the value of the goods, or Canada border will charge you custom and duties fees. Unpaid shipment or shipment with outstanding customs and duties fees will be refused by us.
Return Shipping Instruction
To return your product, you should mail your product to:
Receiver name: Ruyan Hua
Address: 23 Rameau Dr North York ON M2H 1T2 Canada
Please make sure to submit LESS THAN US $14 as the value of the goods, or Canada border will charge you custom and duties fees. Unpaid shipment or shipment with outstanding customs and duties fees will be refused by us.
To receive refund for your return order. You will be responsible for paying for your own shipping costs for returning your item. We will not disburse your return shipping cost in any situation. If you have received damaged or defective product, you may not need to return the product for refund, however we will need you to take a picture of the defective product you have received and send us for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you use non-tracking shipping service.